deepcloud - Notice history

All systems operational

100% uptime

DeepBox - Operational

100% uptime
01 Sep 2026 · 100%01 Oct · 100%30 Nov · 100%

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01 Sep 2026
01 Oct 2026
30 Nov 2026

DeepSign - Operational

99.9% uptime
01 Sep 2026 · 99.9%01 Oct · 99.8%30 Nov · 100%

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01 Sep 2026
01 Oct 2026
30 Nov 2026

DeepID - Operational

99.8% uptime
01 Sep 2026 · 100%01 Oct · 99.4%30 Nov · 100%

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01 Sep 2026
01 Oct 2026
30 Nov 2026

DeepO - Operational

100% uptime
01 Sep 2026 · 100%01 Oct · 100%30 Nov · 100%

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01 Sep 2026
01 Oct 2026
30 Nov 2026

DeepValidator - Operational

100% uptime
01 Sep 2026 · 100%01 Oct · 100%30 Nov · 100%

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01 Sep 2026
01 Oct 2026
30 Nov 2026

Deep Platform - Operational

100% uptime
01 Sep 2026 · 100%01 Oct · 100%30 Nov · 100%

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01 Sep 2026
01 Oct 2026
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99.7% uptime

Swisscom Trust Services - Operational

99.7% uptime
01 Sep 2026 · 99.7%01 Oct · 99.4%30 Nov · 100%

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01 Sep 2026
01 Oct 2026
30 Nov 2026

Notice history

View current status

01 Nov 2026

NOV7
Maintenance work at Swisscom AIS
Planned21:00 – 21:00UTC

  • Swisscom is carrying out scheduled maintenance on the AIS service (All-in Signing). During this time, interruptions of up to 3 hours may occur when signing.

    21. October 2026 at 09:47UTC
NOV5
DeepCloud regular infrastructure maintenance
CompletedMaintenance3 hours
  • Completed05. November 2026 at 22:00UTC
    Maintenance has completed successfully
  • In progress05. November 2026 at 19:00UTC
    Maintenance is now in progress
  • Planned03. November 2026 at 07:03UTC
    Regular maintenance of infrastructure. Services usually run smoothly, but brief interruptions may happen.

01 Oct 2026

OCT29
DeepCloud regular infrastructure maintenance
CompletedMaintenance3 hours
  • Completed29. October 2026 at 22:00UTC
    Maintenance has completed successfully
  • In progress29. October 2026 at 19:00UTC
    Maintenance is now in progress
  • Planned27. October 2026 at 07:03UTC
    Regular maintenance of infrastructure. Services usually run smoothly, but brief interruptions may happen.
OCT29
DeepCloud monthly release
CompletedMaintenance1 hour
  • Completed29. October 2026 at 12:00UTC
    Maintenance has completed successfully
  • In progress29. October 2026 at 11:00UTC
    Maintenance is now in progress
  • Planned22. October 2026 at 08:28UTC

    Regular monthly software release

    Release notes

    All services will remain fully available and no downtime is expected.

OCT22
DeepCloud regular infrastructure maintenance
CompletedMaintenance3 hours
  • Completed22. October 2026 at 21:00UTC
    Maintenance has completed successfully
  • In progress22. October 2026 at 18:00UTC
    Maintenance is now in progress
  • Planned20. October 2026 at 06:03UTC
    Regular maintenance of infrastructure. Services usually run smoothly, but brief interruptions may happen.
OCT15
DeepCloud regular infrastructure maintenance
CompletedMaintenance3 hours
  • Completed15. October 2026 at 21:00UTC
    Maintenance has completed successfully
  • In progress15. October 2026 at 18:00UTC
    Maintenance is now in progress
  • Planned13. October 2026 at 06:03UTC
    Regular maintenance of infrastructure. Services usually run smoothly, but brief interruptions may happen.
Service Disruption DeepSign / DeepID
ResolvedMajor outage9 hours 3 minutes
  • PostmortemUTC

    Post Mortem by Swisscom - https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/incident-report-st%C3%B6rung-beim-signing-service-vom-14.-oktober-2026

  • ResolvedUTC

    Our signature service provider has now officially confirmed that the disruption has been resolved. The creation of qualified and advanced electronic signatures (QES & FES) is working as expected again on our platform.

  • MonitoringUTC

    The incident affecting the creation of qualified and advanced electronic signatures (QES & FES) has, according to the current status, been resolved.

    We continue to monitor the service to confirm ongoing stability.

  • IdentifiedUTC

    The cause of the outage has been narrowed down and is related to our provider's signature service. As a result, the creation of qualified and advanced electronic signatures (QES & FES) remains affected.

    We will provide further information as soon as it becomes available regarding the resolution.

  • InvestigatingUTC

    We are currently experiencing a disruption on our platform affecting the creation of qualified and advanced electronic signatures (QES & AES).
    As a result, affected signing processes cannot currently be completed successfully.

    We are investigating the cause and will provide updates as soon as new information is available or the feature is fully available again.

    We apologize for the inconvenience.

01 Sep 2026

Service Disruption Swisscom AIS
ResolvedMajor outage2 hours
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are currently experiencing issues with our external service provider, Swisscom AIS, which results in errors during the creation of signatures or seals.

    Our team is active monitoring the situation and is in contact with Swisscom to resolve the cause.

    Further updates will be provided as new information becomes available.

SEP24
DeepCloud regular infrastructure maintenance
CompletedMaintenance3 hours
  • Completed24. September 2026 at 21:00UTC
    Maintenance has completed successfully
  • In progress24. September 2026 at 18:00UTC
    Maintenance is now in progress
  • Planned22. September 2026 at 06:03UTC
    Regular maintenance of infrastructure. Services usually run smoothly, but brief interruptions may happen.
SEP24
DeepCloud monthly release
CompletedMaintenance1 hour
  • Completed24. September 2026 at 11:00UTC
    Maintenance has completed successfully
  • In progress24. September 2026 at 10:00UTC
    Maintenance is now in progress
  • Planned17. September 2026 at 08:35UTC

    Regular monthly software release

    Release notes

    All services will remain fully available and no downtime is expected.

SEP17
DeepCloud regular infrastructure maintenance
CompletedMaintenance3 hours
  • Completed17. September 2026 at 21:00UTC
    Maintenance has completed successfully
  • In progress17. September 2026 at 18:00UTC
    Maintenance is now in progress
  • Planned15. September 2026 at 06:03UTC
    Regular maintenance of infrastructure. Services usually run smoothly, but brief interruptions may happen.
SEP10
DeepCloud regular infrastructure maintenance
CompletedMaintenance3 hours
  • Completed10. September 2026 at 21:00UTC
    Maintenance has completed successfully
  • In progress10. September 2026 at 18:00UTC
    Maintenance is now in progress
  • Planned08. September 2026 at 06:03UTC
    Regular maintenance of infrastructure. Services usually run smoothly, but brief interruptions may happen.

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